- Open a malicious attachment in an email.
- Click on a malicious link in an email, instant message, social networking site or other website.
- Visit a corrupt website – often these are of a pornographic nature.
- Open infected files from web-based digital file delivery companies (for example Hightail – formerly called YouSendIt, and Dropbox).
- Open corrupt macros in application documents (word processing, spreadsheets etc).
- Connect corrupt USB connected devices (eg memory sticks, external hard drives, MP3 players).
- Insert corrupt CDs/DVDs into your computer.
- Do not reply to, or click on links contained in, unsolicited or spam emails from companies or individuals you do not recognise.
- Visit only websites you know to be reputable.
- Always install updates to software and apps – including operating systems – as soon as prompted.
- Ensure you have effective and updated antivirus/antispyware software and firewall running before you go online.
- Regularly back up all your data, including to a USB-connected device stored remotely from your computer. This is because some ransomware can also infect your cloud-based storage.
If you have ransomware on your computer
- To detect and remove ransomware and other malicious software that may be installed on your computer, run a full system scan with an appropriate, up-to-date, security solution.
- If your computer has been locked by ransomware, seek professional advice from a trustworthy source.
- Bear in mind that even when a ransom is paid, the criminals responsible rarely unlock the files
If you have paid for files to be unlocked
Report the incident to the Cyber Incident Response Team in the Ministry of Science, Energy and Technology: 876-929-8990-9 or the Communication Forensics and Cybercrimes Unit of the Jamaica Constabulary Force: 876-967-5948 or 876-922-3288.